What if I forget my password?

Please choose a Passcode or Patternlock that you will remember. If needed, write it down somewhere.

If you forget your password, the only way to regain access to your protected apps is to answer your secret question correctly! 

Once you do this, you will need to set up a new Passcode or Patternlock for all your apps.

  • In the Pattern/Passcode screen tap on the 3 point icon at the upper right corner.
  • Tap on Forgot Password.
  • Introduce correct answer.

If a Secret Question has not been set up, you will need to perform a Factory Data Reset on your device to regain the access to the Secured Apps. 

Have more questions? Submit a request
Powered by Zendesk